Legal and ethical responsibility

We take your privacy, extremely seriously. We value your right to privacy and any information shared with BCAP, is handled in accordance with the Information Privacy Act 2000. 

From your presence at our office, to the content of your sessions, to your personal details. All information is kept in the strictest confidence. 

Any case notes or record of your sessions are kept under lock and key, and are only accessible to your counsellor, and their immediate supervisor for the purpose of consultation. 

We are required to keep records for a period of seven years after your last session with us. In the case of clients under the age of 18 years, we are required to keep their records until they reach the age of 25 years. 

Circumstances may arise, where it is agreed that it is necessary or beneficial to share information with other health professionals. Only the agreed information will be disclosed and only to the individuals who are permitted to receive it. 

This information may only be disclosed or shared with the client's express written authority. 

Moral responsibility

Above we have outlined the rules, regulations and laws surrounding confidentiality. 

But at BCAP, confidentiality isn't just a rule. It is a cornerstone of our values and morals. 

We are here to help and support you. We are only able to do this if you trust us. In order for you to trust us, we need to ensure you feel confident, comfortable and safe, speaking to us about anything. That will only occur, if we respect and honour your trust and privacy. 

Yes, there are rules and regs. But for us at BCAP, it's about much more than that. 

Limits to confidentiality

Counsellors may be required to disclose client information only under one or more of the following circumstances. 

1. Legal obligation. Where files or information are requested or subpoenaed by the courts. 

2. Child safety. If there is any report of physical or sexual abuse of a child. 

3. Harm to self or others. If there exists an immediate and specified risk of harm to oneself or others, including suicide, this information must be disclosed to the relevant authorities. 

4. Client consent. Information may be disclosed with the client's written consent, or the consent of a person legally authorised to act on behalf of the client.